Customer satisfaction is our top priority. Therefore we offer top quality products in terms of material and workmanship. Faulty items will always be replaced free of charge.
With the exception of custom engraved products, if you are not happy with anything you purchase, or you have made the wrong choice, you may return goods. Returns must be received within 14 days of you receiving your order. Returned products must be in their original packaging and in an unused condition.
You will need to pay the return postage on any returned products and postage & packaging if replacement products are sent.
Please note that custom engraved products cannot be returned unless they are damaged, faulty, not as described or not as requested. This does not affect your statutory rights.