Terms and Conditions

Charming Engraving is part of Gifts to Remember Ltd

(UK registered company number 06722570)


When you purchase a product from us (Gifts to Remember Ltd t/as Charming Engraving) we will send you an email confirming receipt of your order along with the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send email confirmation to you that we have dispatched that product to you. That acceptance will be complete at the time we send the Dispatch Confirmation email to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation email to have been dispatched do not form part of that contract.


When you visit our website (Charming Engraving) or send emails to us, you are communicating with us electronically. We communicate with you by email or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Prices and Availability:

All prices include UK VAT at the current rate. Our UK VAT registration number is 943 7439 95.

We will inform you as soon as possible if any item you order is unavailable or if we cannot supply it for any other reason. Our usual method of contact is by email.

Returns Policy:

Customer satisfaction is our top priority. Therefore we offer top quality products in terms of material and workmanship. Faulty items will always be replaced free of charge.

With the exception of custom engraved products, if you are not happy with anything you purchase, or you have made the wrong choice, you may return goods. Returns must be received within 14 days of you receiving your order. Returned products must be in their original packaging and in an unused condition.

You will need to pay the return postage on any returned products and postage & packaging if replacement products are sent.

Please note that custom engraved products cannot be returned unless they are damaged, faulty, not as described or not as requested. This does not affect your statutory rights.

Quality Guarantee:

We pride ourselves on top quality workmanship and top quality products. If we have made a mistake with your order then please contact us and we will do our very best to put things right as quickly as possible.

Any item which is found to be faulty will be repaired or replaced free of charge if brought to our attention within 3 months of purchase. After this time any damage will be considered to be 'wear and tear'

Amendments to Services or Conditions:

We reserve the right to make changes to our website, policies, and these conditions of sale at any time. You will be subject to the policies and Conditions of Conditions of Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Extender Producer Responsibility (EPR)

We have registered for a Unique Identification Number (UIN) for the household packaging sector since the year 2023 under Léko Membership number 1684414086320

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